How do I benefit from becoming a NEXXConnect subscriber?
NEXXConnect is a user-friendly service that includes multiple e-mail addresses and free software.
NEXXConnect can also be used to conduct online transactions such as Internet Banking or secure file
downloads.

How do I sign up for NEXXConnect?
You can enroll online by clicking here.

What are the system requirements for using NEXXConnect?
In addition to a CD ROM drive and a modem, you will need the following:

PC Users
Win 95/98
486DX/66 or greater (Pentium recommended)
16MB system memory (32 recommended)
91MB free disk space. Win ME/NT/2000
Pentium Processor 133 MHZ or greater
32MB system memory (64 recommended)
91MB free disk space

MAC Users
PowerPC with OS 8 or greater
486DX/66 or greater (Pentium recommended)
16MB system memory (32 recommended)
91MB free disk space. Win ME/NT/2000
Pentium Processor 133 MHZ or greater
32MB system memory (64 recommended)
91MB free disk space

 How can I find a dial-up number to connect to NEXXConnect?
Customized dial-up software is built into the NEXXConnect product. In the “user name and password”
dialogue screen, click on Properties, select the appropriate Phone book button and choose your local
access number from the provider list. Click OK to save these changes and then connect. With UUNet’s
and Qwest’s vast system, NEXXConnect is able to provide customers with over 2,500 POP accounts,
with access to over 1.6 million ports.

What email management programs can I use with NEXXConnect?
Outlook 98, Outlook Express 4.01-5.5, Eudora 4.02 and greater. For Mac Users Outlook Express 5.02
and Netscape 4.7 (and greater).

Can I check my e-mail from a computer that doesn’t have NEXXConnect software?
Yes, Internet based mail, or web mail, is available and it is accessed by launching a browser while
connected to the Internet and proceeding to http://webmail.nexxmail.com . Enter your username and
password.

How many e-mail boxes do I receive?
As a NEXXConnect customer, you receive five e-mail accounts free of charge. Extra e-mail accounts are
available for an additional fee.

How can I request an additional e-mail address?
You can add an additional e-mail account using the NEXXConnect Online e-mail manager. To access
email manager, click here.

Does NEXXConnect offer its members the ability to create their own Web page(s)?
Currently NEXXConnect offers this service through and affiliation with NRI. To take advantage of this
feature you will need to e-mail the following information to hosting@netrelated.com :
1. The "User ID" for their dial-up service
2. A "User ID" that will be used to access and maintain their website
3. A "Password" that will be used to access and maintain their website

When is your customer service department available to answer my questions?
NEXXConnect customer service representatives are available 24 hours-a-day, 7 days-a-week.

How do I contact your customer service department?
You may call customer service at 866.299.8295.

What is a Web browser?
A Web browser is a software program that is used to view Web pages. The NEXXConnect CD ROM
includes a customized version of Microsoft Internet Explorer.

How do you invoice me for my Internet service?
To set-up your NEXXConnect account, we accept VISA and MasterCard (including Check Cards). If you
do not wish to pay via credit card, we also accept electronic checks (ACH). You will be charged each
month for the next month’s service on the anniversary date of your enrollment.

What dial-up and connection speeds does NEXXConnect support?
Your connection speed within the United States is 56K v.90.

What if I have an Apple Macintosh Computer?
Please contact NEXXConnect customer service toll-free at 866.299.8295 for MAC installation and set-up
instructions.

How many minutes am I allowed per month? What if I go over my allotted time?
Your NEXXConnect account allows for UNLIMITED Internet access hours per month.

How can I access my email while traveling? What if I am traveling aboard?
Local dial-up numbers are available throughout the contiguous 48 United States.

How do I change my password?
For your protection, NEXXConnect requests that you contact customer support at 866.299.8295. Be sure
to have your username and current password available.

I’m not receiving e-mail, what could be the problem?
You may have your e-mail client software set to "leave mail on server" or are using IMAP, which can
cause your account to exceed its disk quota if a large quantity of mail has accumulated there. Be careful
what you actually leave on the server. Using POP in "leave mail on server" mode slows your email
access, and IMAP, while very helpful for mobile users, is not a great idea for users who always use the
same computer. You may have several megabytes of mail stored on the mail server in either of these
cases, and it would be a good idea to remove any excess that you don't need. Consult your e-mail
software documentation for information on removing email from the server.

Many web sites, including NEXXConnect, try to issue me a cookie when I visit. I heard cookies
were bad because they might violate my privacy, so I don't accept them, but that causes some
websites not to work. What is the truth about cookies?
The idea that cookies violate privacy is a myth. Instead, you can use them to your advantage. There are
two types of cookies: session cookies and persistent cookies. Session cookies are used to store
temporary information about your visit to a particular website -- perhaps a unique identifier for your
"shopping cart" while you browse products. Persistent cookies are used to store information like your
username for a particular site between visits, and are stored on your computer's hard disk. Both types of
cookies are generally beneficial and secure. When a Cookie is issued to you by one site it can only be
requested by that same site, so there is no security risk of information being shared between sites.
Additionally, the use of cookies enables websites to remember your preferences automatically, as well as
adding other automatic features. These days, enough sites rely on cookies, and since sites can only read
their own cookies, it makes sense to have cookies enabled by default.

What is the largest e-mail attachment I can send or receive?
Your mailbox can hold up to 5MB. This includes any messages being sent or received. More email
addresses or larger storage amounts can be purchased for an additional monthly fee.

What can I do to prevent my computer from getting a virus?
The two best ways to protect your computer from coming in contact with a virus is to install Anti-Virus
software and to be careful when opening an e-mail attachment from someone with whom you are not
familiar. For further information, conduct an online search for “anti-virus solutions.”